Application Support

CAI's Application Support Outsourcing (ASO) Methodology is the result of 30+ years of providing ASO services to Fortune 1000 clients and government agencies. We utilize best practice process and tools to achieve superior application support quality and performance.

YOUR LEGACY APPLICATION PORTFOLIO

  • Impacts every aspect of your organization's operational effectiveness
  • Represents 40-50% of your IT budget or more
  • Has the potential to be a "financial engine" within IT providing resources for more strategic projects by achieving greater throughput within the application support function

CAI DIFFERENTIATORS

  • The ability to standardize your application support environment around industry and client-centric best practices
  • The capability to automate desired behaviors and outcomes to institutionalize success throughout the entire IT organization
  • The discipline and tools to measure all relevant data points providing high levels of management and team visibility to enable a rich, service level driven environment
  • The ability to provide an unprecedented level of visibility, control, and optimization so that a culture of continuous improvement can be developed within the application support environment and beyond

RESULTS

  • Flexibility - the ability to free up resources help captive to application support for more strategic projects
  • Control - enhanced visibility enables better decision-making regarding resource assignment and optimization
  • Reduced Risk - with greater visibility control and optimization, your application portfolio will provide the function and availability your organization requires to optimize its competitiveness

CAI’S APPLICATION SUPPORT OUTSOURCING SERVICES CAN PROVIDE YOU THE FOLLOWING BENEFITS:

  • Improved throughput within your application support organization
  • Reduced risk through increased visibility, control and optimization of support resources
  • Reduced risk of lost intellectual capital as staff retire
  • Double-digit savings within the first 12 months of an engagement

For more information on ASO and why/how to implement, see:

THE BENEFITS OF ASO OUTSOURCING SERVICES?

MAINTENANCE SERVICES FOR AGENCIES?

WHY IS APPLICATION SUPPORT DIFFICULT?

WHEN DOES ASO MAKE SENSE?

WHAT ARE THE BENEFITS OF ASO?

HOW DOES CAI IMPLEMENT ASO?

IS IT TIME YOU LOOKED AT CAI'S APPLICATION SUPPORT SERVICES?

We can answer your questions about CAI’s application support methodology and identify potential areas of opportunity in your application portfolio. CAI would like to add your organization to the ever-growing number of customers that have improved the capacity of their application support teams.

Take it with you, download CAI's Application Support Brochure!

For more information please contact:
Brendan Rovan - ASO Practice Leader - Brendan_Rovan@compaid.com