Computer Aid, Inc. (CAI) believes that a strong, integrated Service Desk solution is a critical success factor in bringing real value to your customers. For most end-users, the Service Desk is the only point of interaction they may have with your often misunderstood and nearly always underappreciated IT organization.
With CAI as your Service Desk Partner, you can count on the following:
CAI established its innovation and technology center (ITC) in 2007 in response to clients' increased desire to find a partner who could deliver an expanded suite of onshore services from one location, at competitive pricing. CAI continues to utilize this center today to provide call center (BPO), service desk, software quality testing, and legacy application support to clients from many different industries. As a result of having so many different customers and skills in a single location, we are able to maximize the utilization of our staff across all services, resulting in higher quality and lower costs for our clients.