In June 2009, the customer awarded CAI a contract to provide application support and maintenance services to support approximately 30 of their information systems, some of which are mission critical. The customer immediately added a second SOW for consulting services. The application maintenance and support project started in August 2009 with a brief and smooth transition of 30 days to full support of systems, followed by completion of our proven knowledge capture techniques.
CAI is now providing consulting services to the customer in two areas:
Under the original ‘managed maintenance’ contract, CAI is providing an on-site manager and eight programmer/analysts to support the 30 applications ranging in technology from mainframe to client/server to web. Two mission critical mainframe applications support the agency’s primary revenue streams. About half of the client-server/web applications support state grant programs. Our application support team is maintaining existing applications and is supporting a transition to Service Oriented Architecture (SOA) using JAVA technologies. In addition to supporting production applications, the team has also built two new applications since its arrival in August 2009.
CAI began providing consulting services and leadership for a ‘Center of Excellence’ (COE) initiative in July 2009. Part of the COE effort is to help the customer define its agency goals and tie processes to them. The COE is focused on Business Process Management (BPM), Service Oriented Architecture (SOA), ITIL v3, and building an enterprise level website. In order to meet the customer’s needs, we quickly staffed the COE with resources having BPM, SOA, and web architecture skills (old and new technologies) to support the existing applications.
The mainframe applications are written in COBOL with either IMS or DB2 data stores. The production client-server/web applications are on the Microsoft .NET and SQL server platform. The new SOA is MS .NET based front-ends and JAVA Web Services. In addition to the MS .NET and JAVA technologies being employed today, the team is supporting applications written in ASP Classic, VB6, Powerbuilder, Clipper, and other older technologies.